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Tomix E4 Series Last Run Product Replacement(?)


Arctic

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(I wasn't sure where to submit this, if this is in wrong place, mods please move, thanks)

 

Tomix announced "The product in question will be recalled and all vehicles will be replaced with new ones" for the E4 Sayonara set. There were various problems found such as rusted couplers, incorrect seating and many products had paint issues:

 

https://www.tomytec.co.jp/tomix/info/202211158477.html

 

DeepL translation:

 

Thank you for your continued patronage of Tomix products.
With regard to the <97947> Special Edition JR E4 Series Joetsu Shinkansen (New Paint, Last Run Decoration) set that was newly released in September 2022, we have found some defects such as rust on the current-carrying couplers and the first floor seat of car No. 8 being installed in the wrong direction.
We deeply apologize for any inconvenience this may cause to our customers and other parties concerned.

The product in question will be recalled and all vehicles will be replaced with new ones.
The replacement period is scheduled to be around June 2023.
We sincerely apologize for the inconvenience and ask for your patience as we work to ensure that replacement products are available.

We take this matter very seriously and will make every effort to further improve quality control so that our customers can use our products with confidence in the future. We appreciate your understanding and cooperation.

Product in question
<97947>JR Series E4 Joetsu Shinkansen (New Paint, Last Run Decoration) Set

Defective parts
Some of the current-carrying couplers are rusted and the first-floor seat of car No. 8 is installed in the wrong direction.

Correspondence
We will replace the customer's product with a new one.
We will replace the customer's product with a new one around June 2023.
We apologize for any inconvenience this may cause you, but we ask for your understanding regarding the following points.
We will inform you of the replacement method around the end of April 2023.
Please keep the product in your possession until the next information. (Until then, there is no problem if you use the product while driving, etc.)
Please return the product in its original package when we exchange it for a new one.
Please return only the product in question. Please remove any items other than the product, such as interior lights, etc. We will not be able to replace them. Please note that we cannot replace the product.
Shipping is limited to within Japan.

Edited by Arctic
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Bob Martin

The whole Last Run product has been a disaster it seems.  If the issue(s) is just limited to those 2 things then doubt I’d even bother with mine. Coupler easily changed, and are the seat orientation. Now if the paint is going to be addressed, then that might be worth the effort of taking it with me on a trip to Japan.  With that said, I may drop by the Tomix showroom this week as I’m only 2 stations away currently.

Edited by Bob Martin
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