kusojiji Posted yesterday at 12:15 AM Share Posted yesterday at 12:15 AM Wow, check out all your paint people in the grandstand! haha. Will be sending Kato some feedback on this model - good idea. They probably won't give a crap anyway. I'll get the "speak to the hand". Link to comment
Kamome Posted yesterday at 02:33 AM Author Share Posted yesterday at 02:33 AM (edited) Whether they listen to it or not is up to them, but still valuable to give constructive feedback about your experiences with the model rather than a rant about company processes or anti-Kato sentiments which will definitely just go to junk. As for the paint stand, my work desk was filled with an RC body so had to photograph on my side table. Vallejo is my paint of choice for buildings and figures although I can only get it in Volks and the stand is way better than my previous system of thrown in a plastic Daiso box, apart from the regular dusting. Edited yesterday at 02:40 AM by Kamome 1 1 Link to comment
kusojiji Posted yesterday at 09:36 AM Share Posted yesterday at 09:36 AM Well, feedback submitted. Contacted Amazon on my refund as they received the model 2 days ago and my orders site hasn't been updated. I've already got plans to blow it on another 2-3 models... aargghh! Link to comment
cteno4 Posted yesterday at 06:09 PM Share Posted yesterday at 06:09 PM Good feedback to a manufacturer can have an impact. Best to approach it not from a pissed off attitude, but one of you are a loyal customer and so wanted this engine to work for you but were so saddened it did not and here are the problems I had. This is probably even more true of a japanese company to respond well to this approach than a fuming email that will let them flush the response as just irate and rude. The clearer and calmer you can present the issues and things that were creating the problems the more they might get looked into. jeff 1 Link to comment
kusojiji Posted yesterday at 09:09 PM Share Posted yesterday at 09:09 PM Yup, I kept the emotion out of it. Just the facts of what the issues were as observed. Didn't give them any advice or blasting. hmm, must be mellowing out or something haha. 1 Link to comment
cteno4 Posted 21 hours ago Share Posted 21 hours ago Good on ya! Yeah it’s hard to do that when that’s happened but it’s about the only thing that might have some effect, you never know. jeff Link to comment
kusojiji Posted 16 hours ago Share Posted 16 hours ago Their response: Thank you very much for your valuable feedback. We are sorry that we could not meet your expectations in spite of your purchase of the D51. We will report your feedback to our quality department. We look forward to your continued patronage of Hobby Center KATO. Link to comment
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