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Contacting Tomix


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Tomix is notorious for not responding to communications. I think ochanomizu is right best try Thru a shop. Nariichi goes to many of their dealer meetings.





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12 hours ago, Ochanomizu said:



I think contact is supposed to be through a supplier.

In this case, the supplier (Amazon.co.jp) wanted me to contact Tomix (by phone!).


There is a link to a contact form for business contact in English on http://www.tomytec.co.jp/english/index.html . It's also blocked, but it worked through a Japanese proxy server and I got a reply within two days. :)

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On 19.10.2017 at 5:26 AM, Ochanomizu said:

Hello Darklighter,


Are you planning to use Amazon in the future?



Hello Ochanomizu,

Well, it required some persistence, but in the end they were quite accommodating. I guess other retailers would have contacted Tomix directly, hence saving me quite a bit of time, but would not have been as accommodating.

I am more disappointed in Tomix/Tomytec's quality standards.

Edited by Darklighter
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