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bill937ca

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disturbman

It seems HS has become very strict and inflexible, I have heard several people complain recently about their lack of flexibility and unresponsive customer service. Seeing how expensive their shipping has become, they should definitely offer people more service and easier ways to recombine packages.

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brill27mcb

FYI, this was at the bottom of my Oct. 21 HS email newsletter:

 

"From editor

One of the top news stories in Japan today was the exchange rate of the yen against the US dollar at 150 yen to the dollar. According to reports, this is the lowest level of yen depreciation in about 32 years. The yen continues to depreciate in currencies other than the US dollar. Depending on the country/region, now is the time to buy railroad models such as tracks, buildings, and train sets that are on sale at Hobby Search."

 

Then this morning I received the following email:

 

"Dear ***** *****,

This mail is sent to all customers registered in states we are
to start Sales Tax collection for.

Nowadays, most states in the US require remote sellers to collect
sales tax on their behalf, although conditions differ for each state.
As the state registered on your account also requires us to collect
the sales tax for them, we will begin doing so as of November 1st, 2022.

We understand this will affect you greatly, so we are offering
a special 20% off shipping discount to support you with your orders
(with exception of orders using DHL shipping).

If you need to change shipping method for your orders,
please do so from your account page.

[Hobby Search account page]
https://www.1999.co.jp/eng/mypage/

Please be noted that this offer is valid only on orders addressed to
states we are collecting sales/use tax for.

For more detail, please see below.

[Regarding collection of tax by Hobby Search]
https://www.1999.co.jp/tax_collection_e.html

If have any inquiry, please free to contact us.
Sincerely yours,

------------------------------------------------
Hobby Search Co., Ltd.
Website: https://www.1999.co.jp/eng
Contact: hs-support@1999.co.jp"

 

So they do not appear to be looking at cheaper ways of shipping (to the U.S. at least), but instead they are offering an internal discount on shipping to offset the Point-of-Sale tax collection they now have to do.

 

Rich K.
 

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They are offering discounted shipping to make you keep your orders.  As you have the right to cancel orders since taxes are now applied to exsisting.

 

Any new orders or recombiniations from November the 1st though, I'd expect the shipping discount to be gone.  They might continue it for a while though, as their competitors are not collecting taxes yet.

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Yeah the states went at the big global companies first, especially ones that have a presence in the state and amazon is everywhere! Now going after the medium fish…

 

im hoping the levels stay where they are so shops like modeltrainplus and rg rokko decide it ain’t worth it to collect and submit taxes. I’m hoping this system at least lets them just do one payment and a form saying how much to each state…

 

I don’t mind the tax so much I just hope it doesn’t drive away exporters we love!

 

we have a thread on the US tax collection here now

 

 

jeff

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Amazon is just one of many competitors. Luckily shoppers have choice as per my last post.

Edited by katoftw
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5 hours ago, Bob Martin said:

Amazon JP is a competitor, and they started collecting (foreign) taxes a few years ago.

 

 For some places.  I have yet to be charged Utah (US) sales tax on Amazon JP purchases.

 

I have to think that these places are voluntarily complying since it is a state level matter (not Federal [US]) and the states have no real way to reach the non-US companies shipping into the US.  And Hobby Search must be doing good US business as they have to reach a certain level of orders for each state they are collecting sales tax in in order to be "required" to pay it.  For most states it is $100k in yearly sales and/or a certain number of orders -- usually 100 or 200 and for some states it is that number of order AND that dollar amount and in some states either one will get you there.  Some states have lower or higher numbers.

 

(Yes, I got the same email today and went and explored the details -- I know that my business I run on the side does not have to collect sales tax for any sales outside of Utah as we are too small).

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bill937ca

10/26   Notice of email server failure

 

We had been unable to send or receive emails due to our email server failure between approx. 10:30am ~ 2:10pm today (Japan time GMT+9). For the duration of the server failure, order confirmation emails could not be sent, and inquiries and cancellation requests from the account page have not been received. We are very sorry for all the trouble and inconvenience this has caused. For customers who had sent us cancellation requests or inquiries from your account page during the server failure, we must ask you to please send them again.

We appreciate your understanding and cooperation greatly, thank you very much in advance.

 

https://www.1999.co.jp/eng/infodetails

Edited by disturbman
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On 10/27/2022 at 4:19 AM, bill937ca said:

10/26   Notice of email server failure

 

We had been unable to send or receive emails due to our email server failure between approx. 10:30am ~ 2:10pm today (Japan time GMT+9). For the duration of the server failure, order confirmation emails could not be sent, and inquiries and cancellation requests from the account page have not been received. We are very sorry for all the trouble and inconvenience this has caused. For customers who had sent us cancellation requests or inquiries from your account page during the server failure, we must ask you to please send them again.

We appreciate your understanding and cooperation greatly, thank you very much in advance.

 

https://www.1999.co.jp/eng/infodetails

 

Anyone ever do an IT root cause analysis for a Japanese company?  One of the questions that you have to answer is "How will you stop this from ever happening again?"

 

As anyone in IT knows, particularly with the way the question is asked, the answer is (honestly) "You can't."  But unfortunately that answer is unacceptable. 

  • Like 1
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5 hours ago, VJM said:

 

Anyone ever do an IT root cause analysis for a Japanese company?  One of the questions that you have to answer is "How will you stop this from ever happening again?"

 

As anyone in IT knows, particularly with the way the question is asked, the answer is (honestly) "You can't."  But unfortunately that answer is unacceptable. 

 

The solution is the anvil. Replace any failing part with an anvil. An anvil never fails. It lasts centuries without failing. If everything was build only with anvil, nobody will face failures anymore in the world. 

  • Like 1
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marknewton
On 10/26/2022 at 9:12 AM, cteno4 said:

I don’t mind the tax so much...


very much mind the tax we now pay here in Australia. To be specific, I mind the way it was imposed, and the justification given for it. I don't intend to start a political discussion, so I'll just say that I'll never EVER buy anything at a Harvey Norman department store, and I'll loathe the Liberal Party until the day I die.

 

(And to avoid confusion for anyone outside Australia, our so-called Liberal Party are a conservative/rightwing mob. There's nothing remotely liberal about them.)

 

Cheers,

 

Mark.

  • Like 1
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marknewton
4 hours ago, JR East said:

An anvil never fails. It lasts centuries without failing.


You're not a blacksmith or a boilermaker, are you? 😉

 

Cheers,

 

Mark.

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1 hour ago, marknewton said:


You're not a blacksmith or a boilermaker, are you? 😉

 

Cheers,

 

Mark.

No I'm an IT Project Manager (indeed ...). 

 

Anvil is the solution for nearly everything. It's the Graal. Every engineer must think 'Anvil'. Anvil-design will save the world: robust, never failing, long-lasting. 🤪

Edited by JR East
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railsquid

So is "Anvil" something where you take the project specification, heat it up and beat it with a hammer against a hard surface?

  • Haha 1
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James-SNMB

I received an email from HobbySearch this week starting that EMS and Surface Parcel options are resuming to Canada. Nice to have some non-DHL options again.

 

My email just mentioned Canada, but I imagined the opening up of tourism will mean more flights from everywhere to Japan, so I expect other countries will have similar service soon, if not already.

 

(I still miss SAL though...)

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